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WE HAVE NUMEROUS CLIENTS USING THE GRANDSTREAM UCM PHONE SYSTEMS.
THIS FAQ WAS CREATED WITH OUR CLIENTS' ASSISTANCE.
CLIENT FEEDBACK INDICATES THE UCM WORKS OK, BUT IT CAN BE A LITTLE TRICKY AND/OR BUGGY.
IF YOU FIND YOURSELF FRUSTRATED, CONSIDER OUR CLOUD PHONE SYSTEM INSTEAD, SEE WWW.NEBULAPBX.COM
Before you begin, refer to UCM User Manual for initial connection of power, network cables, etc.
It is also VITAL that you update to latest firmware and set a reminder to watch for updates every 90 days or so.
Once you have logged into your UCM's web interface, you are ready to begin.
1. Go to PBX > Basic/Call Routes > VOIP Trunks > Create New SIP Trunk
Enter the following settings... (any fields not listed below can be left at default setting or blank)
Type : Register SIP Trunk
Provider Name : CLONE LINE
Host Name : [any CLONE LINE server] (you'll find this on the Password Summary Email we sent to you)
Keep Trunk CID : [check]
Need Registration : [check]
Username : [10digitnumber] (this is your 10 digit number on the Password Summary Email)
Password : [sip device password] (the SIP device password from the Password Summary Email)
AuthID : [10digitnumber] (same as Username above)
Click the Save button
Click the Apply Changes button
2. Click to edit the trunk you just created.
Go to the Advanced tab and set the following...
Selected Codecs : PCMU (remove all other codecs)
From Domain : [same CLONE LINE server as used in Host Name]
Outbound Proxy : [same CLONE LINE server as used in Host Name]
DID Mode : To-header
DTMF Mode : Auto (if you have trouble with IVR menus, experiment with other options here)
Remove OBP From Route : [uncheck this box]
Includes Special Attributes : [uncheck this box]
Click the Save button
Click the Apply Changes button
3. Click on PBX > Basic/Call Routes > Outbound Routes > Create New Outbound Rule
Calling Rule Name : [10digitnumber] (we recommend using your phone number as the rule name)
Delete existing patterns, and enter the following patterns...
_1NXXNXXXXXX
_NXXNXXXXXX
_911
_123
Use Trunk : [set this to the trunk you created in step 1 above]
(Depending on your particular setup, you may need to add additional rules, strips, prepends, etc.)
Click the Save button
Click the Apply Changes button
4. Click PBX > Basic/Call Routes > Inbound Routes > Create New Inbound Rule
Trunks : [select the trunk created in step 1]
DID Pattern : [Older Systems Enter _! (underscore and exclamation point. You can use specific patterns if you have multiple inbound numbers)]
DID Pattern : [Newer Systems Enter +1 followed by your 10 digit trunk number(s), you may need to refer to latest firmware notes.]
Default Destination : [set to any internal destination, extension, menu, ring group, queue, etc]
Click the Save button
Click the Apply Changes button
5. Recommended but optional step to set your network's External WAN IP or DDNS address
Click PBX > SIP Settings > NAT
External IP Address : [enter your WAN IP or DDNS address] (click HERE to see your WAN IP. If WAN IP is not static, we recommend using DDNS service, such as www.no-ip.com)
Local Network Address : [enter the LAN IP of your UCM]
Click the Save button
Click the Apply Changes button
6. Configure Inbound Caller ID
Make these changes in the PBX. You'll also need to make a few changes to your Grandstream phones. Refer to our FAQ guide on Grandstream phones separately.
Extension/Trunk > VoIP Trunks > Edit [trunk name] > Advanced Tab
Passthrough PAI Header: enable
PBX Settings > SIP Settings > TOS
Trust Remote Party ID: enable
Send Remote Party ID: enable
Now be sure to go setup your Grandstream or other brand IP phones to enable Caller ID sources and headers, especially related to PAI or P Asserted Identity.
6. You are now ready to create extensions, menus, ring groups, queues, etc.
Please refer to Grandstream UCM User Manual for details on those features.
If you get stuck on anything, open a Support Ticket. We'll be glad to help.
