Remote Support Tool (dualmon)

CLONE LINE Remote Support is by appointment only.

To use this tool, you must first open a Support Ticket to obtain an Assist Code.

Additional Fees may apply for Customization, Network Configuration, or other work beyond the scope of our Free Support.

Before you begin:

Have your phones, adapters, or other devices, out of the box and connected to your network.

Make sure you know the admin passwords for your network and voip devices.

When you're ready:

1. At the appointed time, click the "Download Support Tool" button below.
2. Enter the Assist Code provided by the CLONE LINE Agent.
3. Click the "Start My Session" button to download the support tool (dualmon).
4. Run the support tool by clicking the downloaded file in your web browser.

Hint: Watch for the yellow arrow box, indicating general direction to look for the downloaded file.